Living in Greece

A practical guide to moving, living, working & traveling in Greece, plus musing and misadventures from an American in Athens

DEH/PPC Electric company offices in Greece

ΔΕΗ/DEH (Δημόσια Επιχείρηση Ηλεκτρισμού/Dimosia Epicheirisi Ilektrismou), or the Public Power Corporation (PPC) in English, is the Greek electric company supplying power to more than 95 percent of retail customers in Greece.

Residents and commercial business representatives need to visit an office in person to start, stop, restart or change services, sign up for special rates, and customers may also pay, challenge or change the name on electric bills.

Image capture from dei.gr

*Article last updated April 4, 2014. One update pending.

Operating Hours

• In person

Customer service locations — branch offices and stores acting on behalf of DEH/PPC — are open weekdays from 7:30-14:00. Field service (connections and technical teams) work the same hours as of April 2, 2012.

They previously operated from 8:15-13:45 and 8:15-14:30 from October 3, 2011, but hours were extended and harmonized to avoid confusion.

• By phone

The customer service line 11770 operates Monday-Friday from 7:00-19:00. Those who wish to sign up for the special social tariff should choose option 4.

Outages

The media often publish scheduled outages in Greece and/or customers are warned via hand-delivered notices. If you are experiencing an unannounced blackout or power cut, call the DEH hotline ’10500′ from any land line.

Paying your bill

There are four ways to pay your DEH/PPC electric bill, with an optional fifth.

1. In person

If your bill is past the due date and/or your power has been disconnected, you must go in person to a DEH/PPC branch and pay the cashier (tameio).

*All links take you to a store/branch locator in English (if available) or Greek.

2. Auto Bill Pay (ABP)/Direct Debit/wire transfer

  • Arranged by submitting a one-time application to DEH/PPC or a participating bank
  • Customers get a 5-euro discount per bill

3. E-banking: By phone or Internet

4. ATM

  • Using an e-payment code and cash card at an approved bank ATM
  • At Piraeus Bank EasyPay machines without being a Piraeus Bank customer, as long as you: a) pay cash and b) have the e-payment code and/or paper bill so it can scan the bar code; and c) the bill isn’t overdue. Find a branch, “Piraeus Bank locations.” These machines are also located inside DEH/PPC so you can skip the ‘Tameio’ line.

5. Ask someone for help

  • If you are not in Greece and failed to prearrange one of the methods above to pay your bill, you will need to ask a friend/relative to pay your bill. Front them money in advance or reimburse later. Otherwise you have no choice but to let service lapse, pay and reconnect in the future.

You cannot view your electric bill at the DEH website, nor can you pay your bill online with a credit card, Paypal or bank transfer via any bank. These are advanced concepts in Greece that are only now being developed.

*Tax charged on electric bills to fund state broadcaster ERT were suspended from June 11, date that screens went black, until the new channel EDT was launched. Joint ministerial decision, Article 5 of #οικ. 02/11.6.2013 — To Vima (in Greek) The new tariff for NERIT is 3 euros a month as of January 1, 2014.

Locations

To find a location in Greece, see “Καταστήματα ΔΕΗ” in Greek or look below at the list in English, an option currently unavailable on the DEH website or anywhere else. Please note that the list is arranged alphabetically — not by prefecture or municipality — and divided into sections: Athens, Mainland Greece and Greek Islands.

Tip

To pinpoint the location without looking through the entire list, use your browser by going to ‘Edit’ then ‘Find’ or ‘Find Next’ and start typing.

Athens

City Address Phone
Acharnon D. Barela 3 & Thermopylon 7 10500
Ag. Anargyroi N. Plastira 103, 135 61 10500
Aigaleo Kerasoyntos 13, 122 42 10500
Athens (Main)
Aristeidou 5-7, 105 59 10500 or
(210) 3287100
Elefsina I. Polytechneiou 108, 192 00 10500
Glyfada A Papandreou 119Α, 165 61 10500
Halandri Solomou 10, 152 32 10500
Kallithea Skipi & Arapaki 107, 176 75 10500
Keratsini Petrou Ralli 486, 184 51 10500
Kifisia Gr. Lambraki 2, 145 61 10500
Koropi Papanikolaou 6, 194 00 10500
Kypseli Thiras 22, 112 57 10500
Lavrio Poseidonos 4, 195 00 10500
N. Makris Leof. Marathonos 53, 190 05 10500
N. Ionias Orfanidou 43, 11 42 10500
Nikaia Ag. Ioannou Chrysostomou 1, 184 50 10500
Oropos 28th Octovriou 22, 190 15 10500
Pangrati Pratinou & Amaseias 9, 116 34 10500
Peristeri
(Ι.Papalexandri)
P. Mela 8, 121 31 10500
Piraeus Ag. Eleftheriou 114, 185 41 10500

Mainland Greece

City Address Phone
Agia Metaxochoriou, 400 03 24940-22323
Agrinio Char. Trikoupi 13, 301 00 26410-32792
Aigio Korinthou 113, 251 00 26910-23755
Alexandroupoli Kapodistriou 24, 681 00 25510- 32239
Aliveri N. Kouvara 10, 345 00 22230-22226
Almyros Othryos 15, 371 00 24220-23444
Amaliada El. Venizelou & Labeias, 272 00 26220-28577
Amfikleia 1st km. Lamia-Athens Nat’l Rd, 350 02 22340-23333
Amfiloxia Leof. Stratou , 305 00 26420-23651
Amfissa Kordoni 15, 331 00 22650-23493
Analypsi Petrou Syndiki 1, 546 43 2310-870015
Argo 1st km. Argo-Korinthos Nat’l Rd, 212 00 27510-24405
Arta Dimitriou 2, 471 00 26810-73854
Astros Argo-Leonidiou Rd, 220 01 27550-23736
Atalanti Atalantis Rd, 32100 22330-81013
Drama 1st Iouliou 30, 661 00 25210- 45716
Edessa Konstantinoupoleos 93, 582 00 23810-23333
Elassona Sokratous 1, 402 00 24930-22641
Farsala 28th Octovriou 50, 403 00 24910-24755
Filiatra Fournaraki, 243 00 27610-34160
Florina Ilektras 6, 531 00 23850-46782
Giannitsa Gonou Giota 34, 581 00 23820- 27222
Grevena K. Kaliadouri 84, 511 00 24620-25420
Gytheio Vas. Georgiou 69, 232 00 27330-23568
Halkida Duo Denara, 341 00 22210-90501
Igoumenitsa 2nd km. Igoumenitsa-Ioannina Nat’l Rd, 461 00 26650-26290
Ioannina Chr. Katsari 4, 451 10 26510-22970
Kalamaria Pontou 115 & Theodosoupoleos, 551 33 2310-455801
Kalamata Artemidos 128, 241 00 27210-94810
Kalambaka Pindou & Meteoron, 422 00 24320-23333
Kam. Vourla Konstantinoupoleos 1, 350 08 22350-22228
Karditsa Tembonera 32, 431 00 24410-21715
Karpenisi Zinopoulou 26, 361 00 22370-25852
Karystos Kotsika 1 & Dionysiou, 340 01 22240-23373
Kastoria L. Kyknon 36, 521 00 24670- 81965
Katerini Eirinis 65Α, 601 00 23510-21111
Kavala Tenedou 38, 654 04 2510-243050
Kiato Petmeza 23, 202 00 27420-26459
Kilkis El. Venizelou 55, 611 00 23410-28494
Komotini Sismanoglou 69 Α, 691 00 25310- 22709
Korinthos Dervenakion 2 & Ag. Nikolaou, 201 00 27410-21472
Kozani Vermiou 26, 501 00 24610-30841
Kranidi None listed 213 00 27540-23816
Lamia 2nd km. Lamia-Athens Nat’l Rd, 351 00 22310-24333
Lamia (Main ) Othonos 36-37, 351 00 Lamia 22310 25531
Langada 1st km. Langada-Thessalonikis, 572 00 23940-25597
Larissa Karditsas 99 & Amorgou 413 35 2410-623001
Lexaina Bradouna & Kanari, 270 53 26230-22566
Livadeia Sofokleous & Filolaou, 321 00 22610-29774
Messolonghi Papadiamantopoulou 5, 302 00 26310-26644
Molaoi Sparti-Molaon Nat’l Rd, 230 52 27320-24197
N. Moudania Tertseti Polyzoidi 4, 632 00 23730-21014
Nafpaktos Navamachias 60, 303 00 26340-24512
Nafplio Bouboulinas 26, 211 00 27520-97626
Orestiada Konstantinoupoleos 233, 68200 2552022020
Patra Akti Dymaion 15, 262 22 2610-311364
Patra (Main) Ammochostou 2 & Iroon Polytechniou 264 42 2610 311111
Polygyro Makedonias 5, 63 100 23710-23267
Preveza Spiliadou 9, 481 00 26820-22852
Ptolemaida 25th Martiou 14, 502 00 24630-53117
Pyrgos Papageorgiou 37, 271 00 26210-34710
Serres Filippou & Proussis, 621 24 23210-56601
Sparti Thermopylon 139 & Agidos, 231 00 27310-81063
Thessaloniki (Main) Adrianoupoleos 24, 55133 2310 360000
Thessaloniki (Center) Ag. Dimitriou 37, 546 32 2310-526921
Thessaloniki (East) Alex. Papanastasiou 63, 544 43 2310-984791
Thessaloniki (Lefkou Pyrgou) Mitropoleos 110, 546 21 2310-243370
Thessaloniki (West) Aisopou 20, 546 27 2310-584832
Thivas (Thebes) Potnion 30, 322 00 22620-27128
Trikala Tzoumagias & Theodosopoulou, 421 00 24310-27263
Tripoli Alex. Soutsou 2Γ 221 00 2710-242355
Tyrnavos Ag. Dimitrou 2, 401 00 24920-22221
Veria Venizelou 87, 591 00 23310-73997
Volos Larisis & Tzavela, 383 34 24210-65661
Xanthi Vas. Sofias & Hydras, 671 00 25410-24422
Xylokastro Andrianou 3-7, 204 00 27430-24440
Zacharo Anagnostopoulou 15, 270 54 None

Greek Islands

City Address Phone
Athens (Islands- Main)
Kaniggos 27, 106 82 210 3224058
Aegina Oionis 3, 180 10 22970 28763
Alonnisos No address, 370 05 24240-22206
Andros Bakoni, 845 00 22820 51380
Chios Elenas Venizelou 43, 821 00 22710-44367
Crete (Ag. Nikolaos) Latous 5, 721 00 Ag. Nikolaos 28410-22401
Crete (Arkalochori Irakleio) El. Venizelou, 703 00 28910-22032
Crete (Chania) Limni Tsontou-Mournies, 733 00 Chania 28210-70881
Crete (Ierapetra) V. Kornarou 11, 722 00 28420-25226
Crete (Irakleio) Tsalikaki-Gazi, 714 14 2810-314700
Crete (Limenos Chersonisso) Geor. Petraki 14, 700 14 Irakleio 28970-24888
Crete (Moires) 28th Oktobriou & Rig. Ferraiou, 704 00 Moires 28920-22555
Crete (Rethymno) K. Papadaki 17, 741 00 Rethymno 28310-57863
Crete (Siteia) Dimokritou 8, 723 00 Siteia 28430-28480
Evia (Istiaia) Tzavela 13, 342 00 Istiaia 22260-55000
Evia (Kymi) No address, 340 03 Kymi 22220-22227
Evia (Limni) Leof. Dimokratias 3, Limni 340 05 22270-32200
Ikaria Ag. Kirykos, 833 00 22750-22189
Kefallonia A. Tritsi 70, 281 00 Argostoli 26710-25853
Kerkyra (Corfu) Alepou Kerkyras, 491 00 26610-39791
Kos G. Averof 1, 853 00 22420-22710
Lefkada 8th Merachias, 311 00 26450-21251
Lesvos Odyssea Elyti 5, 811 00 Mytilini 22510-21298
Limnos L. Dimokratias Myrina, 814 00 22540-26203
Naxos Kontoleontos, Chora District, 843 00 22850-27020
Rodos (Rhodes) Plateia Symis (Symi Sq.) 10, 851 00 22410-24066
Salamina Leof. Salaminas 197, 189 00 10500
Samos Smyrnis 15, 831 00 22730-27317
Samos (Karlovasi) No address, 832 00 Karlovasi 22730-35090
Santorini (Thira) None given, 847 00 Fira 22860-22258
Skiathos Evaggelistrias, 370 02 24270-22007
Skopelos No address, 370 03 24240-22006
Skyros No address, 340 07 22220-91339
Syros Ch. Evaggelidou 2 & Emm. Roidi, 841 00 Ermoupoli 22810-85264
Tinos Nik. Kornarou 1, 842 00 22830 22204
Zakynthos Ag. Dionysiou & Dagiapera, 291 00 26950- 23673

Main Offices

Athens
Aristeidou 5-7
105 59
Tel: 10500
Tel:210 3287100
Fax:210 3287212
Email: m.sigalas@dei.com.gr

Macedonia-Thrace
Adrianoupoleos 24,
T.K.55133, Thessaloniki
Tel: 2310 360000
Fax: 2310 482141
Email: p.panagiotopoulos@dei.com.gr

Peloponnese – Epirus
Ammochostou 2 & Iroon Polytechniou
264 42 Patra
Tel: 2610 311111
Fax: 2610 420560
Email: m.lillis@dei.com.gr

Central Greece
Othonos 36
351 00 Lamia
Tel: 22310 25531 – 37
Fax: 22310 25539
Email: g.kastanis@dei.com.gr

Athens (Nision/Greek Islands)
Kaniggos 27
106 82 Athens
Tel: 210 3224058
Fax: 210 3847821
Email: k.koulopoulos@dei.com.gr

Sources

Καταστήματα ΔΕΗ” — www.dei.gr
Νέος αριθμός κλήσης για το ΚΟΤ της ΔΕΗ” — Naftemporiki
Greek power utility PPC to face CO2 fines” — Reuters
Ninety percent of DEH/PPC customers pay on time” — Eleftherotypia
Τρώνε «φέσια», απαντούν με εξώδικα” — To Vima
Greek households cut consumption by 5.5 percent” — Ta Nea
Νέο ωράριο ΔΕΗ” — Eleftherotypia
Private electricity providers Energa & Hellas Power in financial trouble” — Bloomberg
Even the rich are cheating DEH” — Kathimerini

Related posts

Save money with off-peak rates from DEH
O klimatismo dude no comenth
Private electric companies in Greece not cheaper than DEH in most cases” — Ta Nea

Update pending

http://www.dei.gr/Default.aspx?id=65927&nt=18&lang=1

http://www.ekathimerini.com/4dcgi/_w_articles_wsite2_1_18/04/2013_494399

52 Comments »

  Greg wrote @ June 25th, 2010 at 17:35

Apart from DEH there are others, such as Verbund (Austrian). Apparently, DEH is a good deal for bills up to ~100/month after which the price goes up steeply. In which case, reverting to a private operator makes sense.

By the way, there is new labour legislation that affects flexible employment in Greece & I wanted to mail some info on this — but don’t know where/ how.

It may interest people working legally in Greece, especially part-timers, mothers, etc.
Great site, btw! I just stumbled onto it today…

Kat Reply:

Hi Greg,

I’ve seen the legislation, but the way I write all my articles is by combining official documentation and raw independent research with real-life experience — either mine or a trusted source — because what’s written and what really happens can be very different in Greece. If your info involves first-hand experience, I’d be interested. Please let me know, and thank you for offering and stopping by.

  Mike wrote @ February 24th, 2011 at 11:18

Hi Kat,

I was wondering if you had a telephone number to challenge estimated meter readings. The published one of 10410 only allows you to challenge the reading a month before the estimated bills are due for payment. Unless you are clairvoyant, this kind of defeats the object.

Thanks for any help on this. On another matter, we have seen gross overcharging by DEI, where the estimated bills have been very low, and when the meter readings are taken, the clients are then shifted into the higher charge rates. I have email DEI head office 5 times, but sadly no reply. Is there an ombudsman?

Best wishes,
Mike

Kat Reply:

Hello Mike,

Good questions.

The only thing I saw under “Καταχώρηση Ενδείξεων Μετρητή” was the same thing you did. Not helpful, I understand. The only other number I saw was ’10500′ but that was a customer service line, and I have a feeling they’ll send you away.

One thing to keep in mind is the ‘Enanti’ is based on past bills, usually from the year before. Because our taxes have been hiked three times, electricity rates themselves went up and the calculation is done differently as of January 1, 2011 (no longer a step rate but a flat rate according to highest categorical charge based on total usage), the ‘Ekkatharistiko’ charges will definitely be higher even if the same amount of electricity was consumed in 2010.

In my opinion, the only way to make a complaint is to do it in person. I know it’s annoying and time-consuming. But as you said, your emails have been ignored thus far and the 10410 hotline is not so hot.

And yes, the Greek Ombudsman does hear complaints on DEH. See http://www.synigoros.gr/en_what_cases.htm

  Helen wrote @ June 3rd, 2011 at 01:02

I live abroad, but I have a house in Greece for which I pay the electric. I am trying to find a way to look at my bill, but their website does not give me options. Does anybody know how to view DEI bills on line?

Kat Reply:

The DEH website doesn’t give you that option because the ability to view and pay electric bills online does not exist. These are advanced concepts in Greece, where only last year the phone company finally gave us the opportunity to view e-statements, and in February (a few months ago) offered the option to pay online.

Only 19 percent of households in Greece have Internet access and, of those, approximately 1 million people trust and use online transactions. The majority of 11 million people still pay cash.

The only thing you can do to pay bills while abroad is set up phone banking or e-banking through a DEH-approved bank. Using this method you can see how much the bill was, but not see details.

  charles wrote @ June 24th, 2011 at 19:22

I think the DEH unions are sick lazy bastards. Instead of hitting the public, coffee shops and other small businesses, they should be hitting the Politicians in THEIR homes between 3 and 7 pm, Parliament, all homes in Kifisia!!!!

The workers are not making themselves popular and in fact if I had any say in the matter, I would make 50% of all DEH workers redundant.

  george wrote @ July 13th, 2011 at 05:32

my son is visiting greece and wants to stay at his grandmother’s unit for 2 weeks. problem is there is no electricity in the unit and his grandmother is overseas. can he connect the electricity or will he have problems to do it? thank you

ps he is due there in 2days

Kat Reply:

From first-hand experience and knowledge, DEH rules say that the only people authorized to connect/disconnect power are the persons named on the bill or persons named and authorized by the account holder via certified dilosi. See, “How to certify a dilosi in Greece.” The exception is if you are changing the bill to your name, in which case you need to show a lease stamped by the Greek tax office or another utility bill in your name at that address. Anyone can pay the bill, which is why many electric bills go for years without changing names even as tenants change.

If DEH is strict, your son will need to wait until his grandmother comes back. If they see he has the same family name and empathize with his situation after he explains it calmly and politely, they may offer him an alternative and/or allow him to reconnect electricity, which will involve putting down a deposit. There’s no way to know what will happen.

  Wendy wrote @ July 15th, 2011 at 15:54

Help. My villa in Kokkino Chorio was connected earlier this year via a feed from my neighbours’ villa. My neighbour has disconnected the supply to my property, and I now have no electricity and my manager in Crete is not able to gain a date for my own individual supply to get connected. Can anyone offer any help or advice on how I can get an electricity supply urgently as I have been told that having a generator is not an option.

Kat Reply:

The only thing your manager can do is make the necessary application to the local DEH office. It’s possible your property isn’t connected to the grid or a grid must be created, and this takes time and bureaucracy to resolve. There is nothing you can do to make things go faster in Greece. Not even bribes are guaranteed to work, and you won’t have a case to complain if something goes wrong if this method is used.

There are private electric companies operating in Greece. I suggest your manager inquire with those companies, as I understand they can be cheaper for residents who do not live here full time.

  paul m wrote @ November 13th, 2011 at 01:37

hi i deosited enough euro’s to cover electric bills and real eastate taxese to be collected by you . i forgot that i have a 200euro limit to be paid by the bank . i am in the states untill june 2012 . how can these bills which i am sure will be over 200 euros . my brother, sister and i have together 306 meters , we have 3 meters and 2 floors measure 98 meters each and the basement 110 . meters it is my understanding the on haraki, rhodes is 4 euro’s per meter . i am sure these bills will not be paid due to the limits set / if elecric power is cut off what will be the charge be to connect again ? or i can arrange that my lawyer pays the bill when due . since time is of the the essence the first bill may not be paid . can you supply me the due dates for the real estate taxes to be paid 2011 and in 2012. my lawyer receives the bills and will call when returns from vacation end of the month . thanks paul

Kat Reply:

I am not the electric company or the Greek tax office, and no one would be able to help you based on the little information you gave. You can temporarily increase the limit on your bill-pay, it is possible to reconnect electricity after it’s been shut off as long as it’s done within a certain time period, approximate due dates for the special property tax are listed at “Greece’s new property tax,” and real estate taxes are billed by the eforia. Call the eforia, the electric company or your lawyer.

If you know the way Greece works, you would not be asking for exact due dates.

  susieq wrote @ January 11th, 2012 at 14:43

hi do you happen to know the times that the cheaper electricity rates run. I have been told different times and would obviously like to take advantage of the ‘cheaper’rate. thanks

Kat Reply:

Absolutely. At the end of this article, under ‘Related posts’, click “Save money with off-peak rates from DEH.” It’s all explained there. All best.

  Elizabeth wrote @ January 25th, 2012 at 00:57

I have inherited a house from my grandmother on the island of Limnos, we have never changed the DEH bill name, leaving it in her name. Two years ago when I tried to cancel the bill I could not as it wasn’t in my name. The person in the local DEH office told me that if I didn’t pay three consecutive bills the power would be cut. I have just been informed that two years later the bills are still coming and the power has not been cut.

What can I do from abroad to get the electricity service disconnected, I have emailed DEH and have not received a response?
Thanking you.

Kat Reply:

To take care of this properly, you would have needed the death certificate to declare her dead at the tax office (eforia), which would give you a certificate (bebaiosi). You take this and the death certificate to DEH and remove her name and have the account closed and power discontinued. Non-payment of the bill cuts the electricity but does not stop the account from existing or attempts on their part to collect the outstanding debt.

As far as I know, you can do nothing from abroad. The majority of business is conducted in person, and online transactions and email service are highly advanced concepts only now being developed.

  Alec wrote @ April 3rd, 2012 at 16:12

Can the Electricity bill be in the name of a family, as opposed to an individual, or more than one person?

Thanks, Alec

Kat Reply:

The bill can be in the name of more than one person, but not a family because the DEH account needs to have names connected to AFMs (Greek tax numbers). I’ve seen married couples on one line, then a second line that could be a relative or tenant.

Nice to see you again.

  Harriet wrote @ May 23rd, 2012 at 21:57

I live in the U.S. but own a house in thr island of Andros. We file a tax return with the tax office Allodapon and recently received a letter from them wanting 2010 electric bills. Since my bills are in Greece, do you know how I can get copies of past bills or if a department exists in DEH that might be able to help me. Any help would be greatly appreciated. Thank you, Haroula

Kat Reply:

My only suggestion is to contact the Andros office and inquire. I provided the address and phone in the above article.

  Claire wrote @ May 24th, 2012 at 14:09

I have been advised that it is not nesseccary to pay my bill when it is an “Enanti’ bill and i can wait until the ‘Ekatharistiko’ comes in – is this actually the case?

Kat Reply:

It is optional to pay the Enanti bill, which is an estimate billed the 2nd month in a 4-month cycle. Paying it would lower the burden of the Ekkatharistiko, which is billed every 4th month.

  June wrote @ June 10th, 2012 at 10:11

We are waiting to have electricity connected to our property in Greece but have been told that nothing can be done now until after the June 17th elections. Could you tell me if this is correct and if so why.

Kat Reply:

I took a poll of a dozen long-time residents of Greece, many of us moving house over the course of a decade or a lifetime, and we’ve NEVER heard of such nonsense. Public sector offices (tax, mayor’s, IKA, etc.) use elections as a reason to delay, which is valid because Greece has no government. But elections will not change laws governing utilities, nor will electricity services suddenly stop.

We believe that the office you’re dealing with is using this as an excuse to be lazy or be unkind to non-Greeks. Take your complaint to a supervisor or ask a Greek friend/neighbor to help; sometimes the presence of a Greek who “knows how things work” can get things moving.

  Keith wrote @ August 26th, 2012 at 22:30

Hello
You’ve probably realised by my ‘hello’ rather than ‘hi’ that I’m English! I’ve just discovered your excellent site and have a slightly different tax question to ask you.
We have heard rumours (here on Crete) that the method of paying/obtaining the 2013 Car Tax is to be changed. Are you able to tell me anything about this?
Hope you can help.
Best wishes
Keith

Kat Reply:

On August 22, I posted this on my Twitter news feed @livingingreece: “Road tax changes.”

I did not write an article because the same changes were announced last year, and nothing changed. Planning to do something is vastly different than enforcing and implementing it. Greece tends to do a lot of the former and little to none of the latter.

All best.

  Cristina wrote @ September 17th, 2012 at 10:31

Your question was moved to “Greece’s new property tax.”

  Mark wrote @ September 27th, 2012 at 15:48

Do you know whether DEH can issue bill in English? I can identify the electric charge for units used and the charge for TV licence but would love to know what all the other charges are. The bills seem to be getting more and more expensive!

Also, is on-line access to bills still not available.
Thanks very much for your kind help.
Mark

Kat Reply:

Electric bills, as all bills in Greece, are only issued in Greek. Charges are going up because taxes went up with new austerity measures, and they get passed to consumers.

As I say in the last paragraph in section ‘Paying your bill,’ online transactions are advanced concepts in Greece. If it changes, this post will be updated as all 300+ articles are on a regular basis. If updates are pending, I also indicate this but there are none for this article.

A pleasure to help nice people like you.

  Elise wrote @ November 26th, 2012 at 05:09

Hello,

If I’m submitting my bills late, what are my options?

Thank you so much.

Kat Reply:

Your only option when paying late is to go in person to a DEH/PPC office and pay. If your electricity is disconnected (diakopi), you’ll go first to the cashier then take the receipt to another desk to reconnect it.

  Christine wrote @ January 6th, 2013 at 09:36

you mention that electricity bills can be paid at some supermarkets. Is it possible to pay by credit card at the supermarket? Thanks

Kat Reply:

It depends if that location participates and on the methods of payment they’re authorized to accept.

  stella wrote @ January 12th, 2013 at 04:30

hi,i hope i will get a reply from u,i have been thinking about the bill i got from the house i recently move into,it a 30m room apartment with kitchen and toilet,,i have one stay for 4months,i receive a ppc bill of 267euro,,i stay alone,,i only have fridge,microwave,and tv,,i always shut down my light whenever am travelling to another city,i sometime on my electric heater because of the cold in the house,and i use a laptop,,the house i was staying before we were three people in a 3room apartment the highest bill that came was 220, really don’t understand how comes this one is this high,,i have no one to talk to about it,,am so confuse,,please what do u think went wrong,,thanks so much,i look forward hearing from u,,

Kat Reply:

Electricity charges have been going up over the last years, refrigerators and other appliances consume a lot of energy if they are older and not energy efficient, many things remain ‘on’ if there is a light or clock even when you’re not using them, such as laptops in sleep mode, stoves, TVs and DVD players.

If you have questions about your bill, you need to ask your landlord and/or the electric company about why it’s so high. I cannot determine what you were charged and when or why, as I cannot see your bill and do not work for DEH.

  Graham wrote @ January 23rd, 2013 at 20:06

Hi, I accidentally paid the DEH bill of a neighbour, how easy is it to transfer the amount onto my bill.

I paid via bank transfer so I have a complete record.

Has anyone had any experience of this?

Thanks

Graham

Kat Reply:

In 14 years I’ve never paid the wrong electric bill. DEH has its money and would not be able to reverse transfer funds to your bank, plus it’s common that people pay bills on which their name isn’t listed.

In my opinion, it’d be easier to request reimbursement from the neighbour since the money was applied to their account.

  Wilma wrote @ February 28th, 2013 at 10:15

Hello,
My bill from two months ago was an enati.I never pay an enanti-bill.But yesterday i got my new bill and it says also enanti.
Can i wait to have a bill what say ekkatharistiko ? Or better to pay the bill from two months agoo.
Thank you very much for your help

Kat Reply:

Assuming it’s your bill and not a neighbor’s, you can inquire directly with DEH to verify it’s really an enanti (or an error) or wait until you get a ‘Diakopi’ warning notice, at which point you’ll know the ekkatharistiko was calculated and payment is due. The decision is yours.

  Beverley wrote @ March 20th, 2013 at 12:36

I’ve got a property on Rhodes and live in England. I would like to pay my DEH bill by an international money transfer ie I pay the money to a foreign exchange company and they pay it directly to DEH’s bank account on my behalf. I don’t really want to use my greek bank account. I think this is a wire transfer, and that I’d have to fill in the form you mention and take it into the local office? Is this right, and is there anywhere an English translation of the form?

Thanks for your help, and for taking time to answer all these queries on your very useful site.

Kat Reply:

Quoted from the Paying Your Bill section: “You cannot…pay your bill online with a credit card, Paypal or bank transfer via any bank.”

Option 2 – Auto Bill Pay/direct debit/wire transfer is a payment method that automatically pays all your DEH bills. It’s not a one-off, which is why there’s an application; and it says “participating banks,” which means that it must be set up with a bank that cooperates with DEH.

All transactions are conducted in Greek. There are no English translations or English-language forms.

  Deborah wrote @ April 16th, 2013 at 19:15

Hi i own a piece of property on salamina and am trying to figure out how to pay the power bill from the U.S. Can someone help me? Thank you, Deborah

Kat Reply:

All the ways you can pay your DEH/PPC bill are listed in the section,’Paying your bill.’ I’m not hiding information, and there are no updates pending.

  Steve wrote @ May 10th, 2014 at 19:41

1:
I own a house on mainland Greece 12 kilometres from Kamena Vourla. I visit once or twice a year, and use around 10 kilowat hours each visit. I pay by direct debit to the DEA . This last visit I updated my bank book and noticed they had been taking around 70euros a quarter last year and this year a a lump sum of 238 euros which seems as if they have taken a year up front, but which ever way you look at it the price of around 16 cents a kilowat hour which is the official charge, am I being screwed over . am I paying for the whole village or is there some hidden tax involved.at first they said any over a payment would be corrected, just like they do here in the u.k. Any advice would be welcome.

2:
Thanks for replying with the advice but no one speaks English at my local DEH office so telephoning is out go the question ,will have to wait until I visit in November and take someone to translate.
Do you recommend any sites to sell my property on.
Thanks.

Kat Reply:

1:
There’s no way that I or anyone without access to your DEH account or financial records can answer billing and tax questions specific to your property. I recommend speaking directly to DEH/PPC staff at the main number during business hours.

2:
I do not advise on these matters, as stated in “Comments, Questions and Contacting Me” under Questions and Recommendations. Wishing you all the best.

  joanne wrote @ July 30th, 2014 at 17:59

I would like to be able to see my electric bill each month on the computer. How do I sign up to do this? I have a copy of my bill now with the numbers. Thank you.

Kat Reply:

The answer to your question is on the front page of the DEH website in English or Greek. Here’s a direct link to register.

  margaret wrote @ August 9th, 2014 at 21:17

1:
Hi, i hope you can help,i bought a house in crete about 5 years ago, and never changed the electricity bill over to my name, mainly because everytime i went to pay the bill i did’nt have any problems, but with the property tax and everything else i would like to get the bill changed to my name, what do i need to do to have this done.

2:
Thanks for you’re reply, you have been a great help, wishing you all the best and keep up the good work, thanks again. Margaret.

Kat Reply:

1:
I found the answer to your question by visiting the DEH website, accessing a link called ‘Change your details’ on the front page of the English version. From there, I was given a choice of “Change of name on the bill.” Please click the link and follow the instructions, keeping in mind that it must be done in person at a DEH office and not online.

All best.

2:
Hello again, and no worries. It’s very easy and a pleasure to help nice people like you!

  Lia wrote @ September 7th, 2014 at 17:34

Could you please tell me if I should disconnect my electricity since I only go to greece every 3 years . Is it easy to reconnect it sgain and how much does it cost to reconnect. I live abroad and pay tariffs for nothing

Kat Reply:

Hi, I can certainly understand why you’re interested in doing that. The process isn’t necessarily difficult or expensive, but it’s bureaucratic.

Shutting down electricity is quite easy, as described in “Permanent disconnection of power.”

Reconnecting will take a bit more work and expense because an electrician’s certificate is required in addition to paperwork, so you’ll need to stay at a hotel to sort that out. Here’s the relevant article, which is only in Greek.

It cannot be done in advance of your arrival, as in-person submission and signatures are necessary. You’ll need to weigh the pros and cons.

Your comment

HTML-Tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>