Living in Greece

A practical guide to moving, living, working & traveling in Greece, plus musing and misadventures from an American in Athens

Prepaid cell/mobile phones in Greece

voda prepaidPhoto from ebay.co.uk

Whether you’re living in Greece or just visiting on vacation, using a prepaid cell/mobile phone card or καρτοκινητό/kartokinito is a convenient and easy way to connect and keep in touch without the commitment. However, everyone using a Greek SIM card can no longer be anonymous.

The government that took power October 2009 decided to uphold and implement law 3783/2009, which strips prepaid cell/mobile phone users of anonymity and requires them to register from July 2009. But resistance from cell phone companies and unions delayed the initiative, as explained in, “Prepaid cell phone cards in Greece to lose anonymity.”

Cosmote and Wind Hellas began mandatory registration of users November 8, 2009, followed by Vodafone two weeks later, and Greek newspaper Eleftherotypia reported that 95 percent of existing prepaid users had registered before the July 30, 2010 deadline. The remaining 5 percent remained in a database until January 2011.

There are 20,285,000 cell phone numbers in Greece, of which 13.5 million are prepaid but only 9 million are active in the hands of 6.8 million users. The latest survey shows that 97 percent of Greeks aged 13 to 70 use a mobile/cell phone.

What follows is where to buy a Greek SIM card, how much costs, how to register and add credit, and which companies offer what.

*Article last updated July 1, 2013

Where to buy a SIM card & recharge card

New users can purchase a connection pack with a Greek SIM card for €5 at all the usual places: Periptera (kiosks), post offices, psilikatzidiko mini markets and, of course, direct from cell/mobile phone company stores and their commercial associates (i.e., Germanos, Multirama, One-Way, etc.).

Recharge, renewal or “top up” cards are also available at the same locations, or you can recharge online or bank ATMs with some plans. See “How to recharge” later in this article.

Be careful when buying connection packs from unauthorized outlets, as there are some pay-as-you-go Greek SIM cards that are given away free at clubs and cafes, and award users a €5 credit if a minimum amount of air time is purchased every month by a certain date. Some online/street vendors do not disclose the expiration date and/or allow potential buyers to believe the connection pack is still good after this date; it is not.

How much does it cost?

Aside from the cost of the connection pack, all products include 23 percent value-added tax (VAT) as of July 1, 2010; plus a 12 percent state tax is automatically deducted from the amount of talk time each time you recharge or top up.* There is no charge to receive calls or sms (short message service or text message) within Greece, but charges plus roaming will apply when using a prepaid Greek SIM card in another country.

Each company has a multitude of plans with prices for domestic and international sms, MMS and per minute charges for phone calls to land lines and cell/mobile phones in the same or different network. Doing a comparison would be time-consuming and impossible to keep current because prices and terms change monthly, even daily. Follow the links provided at the end of this article under ‘Contact Info’ to get a sense of cost and individual plans, or visit a local store and tell them what you prefer to receive an informed recommendation.

There are always special offers as companies compete for millions of users, and promotions touting free or double credits are frequently broadcast via sms in Greek or advertised on company websites in Greek and English.

*Certain purchases allow the user to keep the 12 percent tax. If you think 12 percent is high, Greece charges an average of 36 percent tax on cell/mobile subscriptions, which is the highest in Europe. The EU average is 17-20 percent.

How to register

Registering your prepaid Greek SIM card only takes a few minutes, is free of charge, and must be done in person. You cannot register online or by phone.

The information that follows is based on conversations and official documentation from each of the three companies. However, let’s remember this is Greece, where implementation and adherence to rules can range from strict to lax. That means everyone’s experience may vary.

1. First, determine if you are a new user or a past user:

New users: Everyone using a prepaid Greek SIM card phone for the first time on or after November 8, 2009 is a ‘new’ user and must register to activate the SIM card before making a call or sending sms/MMS. A recorded message announces this, most likely in Greek.

If for some reason you cannot appear in person, you can certify a dilosi (statement of facts) at a police station or KEP that assigns a representative to register and sign for you. See, “How to certify a dilosi in Greece.”

Past users: Everyone who had a prepaid Greek SIM card/phone number before November 8, 2009 is a ‘past’ user and needed to register by July 30, 2010, or had calls, sms and MMS barred.

All three cell phone providers kept unregistered phone numbers in their database until midnight January 30, 2011 before disconnecting them permanently and making them available to other users. If you did not reclaim your number by January 2011, you may inquire about reactivating but it likely belongs to someone else and your credits were erased.

If you are outside Greece during the registration period:
a) Assign a representative via a Greek statement of facts (dilosi) at the nearest Greek consulate or Greek embassy, which is supposed to offer KEP services, and register from abroad. See, “Greek Embassies and Consulates Worldwide.”
b) Send your SIM card to a friend or relative in Greece and have them register it in their name, which you can later change to your name when you’re in Greece. Also keep in mind that your talk credits will be erased and your number deactivated one year from the date of your last recharge or top-up, so you may need to add credits.

2. Second, find your cell/mobile phone provider and follow the instructions.

Prepaid or pay-as-you-go programs go by different names but only three cell phone providers own all of them and are categorized accordingly.

Cosmote (CosmoKarta, What’s Up, Frog Mobile, Ciao)

New and existing users must:
a) Appear in person at any Cosmote, OTEshops or Germanos location. Find a Cosmote, OTEshop or Germanos nearest you (in English; left menu).
b) Bring the Greek SIM card or 20-digit number on its face.
c) Show a national ID card (tautotita) or passport
(Note: Non-EU citizens are supposed to show an unexpired permit, but their policy did not state this in writing or by phone when I inquired. As this is Greece, they could still ask).
d) Sign a declaration that the information provided is true and correct.
e) Specify if they want to be unlisted or included in the directory.

Users of multiple numbers can register all at the same time with no restriction. Users aged under 18 must have a parent register them. All future changes to personal data and any loss/theft must be reported immediately.

Wind Hellas (Wind F2G/B-Free, Wind International, Q Card, Mo’Mad, AB Vassilopoulos)

New and existing users must:
a) Appear in person at any of Wind Hellas’ 400 authorized locations. Find a Wind Store nearest you (in English).
b) Bring the SIM card or 20-digit number on its face.
c) Present official identification
– Greek/EU citizens: Show a national ID card or passport
– Non-EU residents of Greece: Passport and photocopy plus original unexpired residence permit or alien’s card or bebaiosi/blue paper with photo showing an application has been started for a residence permit
– Non-EU visitors/tourists: Passport or national ID only
d) Sign an application that the information provided is true and correct.
e) Specify if they want to be listed or unlisted in the directory (you can change your mind at any time).

Users of multiple numbers can register all at the same time with no restriction. Users aged under 18 must be accompanied by an adult. All future changes to personal data or any loss/theft must be reported immediately.

Non-EU residents of Greece without permits are ineligible to register prepaid phones with Wind, and their numbers will be blocked. Asking a friend or relative to register your number in his or her name will assign them complete responsibility, and I recommend against it.

Vodafone (Vodafone Prepaid, formerly a la Carte; CU, Olympiakos, Vodafone International, Carrefour)

Find a Vodafone store nearest you (in English)

a) Greek citizens: Must present the phone SIM card and Greek passport or Greek ID.

* Minors without a Greek ID, passport or similar document must have their parents/guardians register their identity.

b) Foreign nationals/immigrants/tourists must present the SIM card and ONE of the following:
– Passport
– Greek Residence permit
– Special Identity Card for Foreign Nationals of Hellenic Descent
– Foreign national ID card
– Special document for asylum applicants
– Special ID card for foreign fugitives
– Special document of tolerated residence for foreign nationals who have not been granted refugee status
– Non-deportation certificate for a foreign nationals who have applied for naturalization or a special refugee travel document (T.DV)
– Permit of residence for humanitarian reasons.

*Hat tip to EllasDevil for giving me the link to add the Vodafone section.

How to recharge

There are two ways to recharge:

1. Scratch cards or special receipts with 16-digit numbers, available from the same locations as connection packs;
2. Electronic recharge, renewal and top-ups made from physical stores, certain bank ATMs within Greece, and online via cash/debit/credit card, e-banking and remotely.

If you are outside Greece, it is also possible to have someone in Greece purchase units and top-up, recharge or have them sent to your number.

Each company has its own set of denominations ranging from €1 to €50. To get a sense of the options available, click the brand of interest: Cosmote Top Up, Vodafone Top Up, or Wind Airtime Renewal.

Unless otherwise stated, a Greek SIM card and the credit or units are good for one year from the date of last recharge, renewal or top-up. Simply using your phone is not sufficient. If you haven’t added credit in 12 months, the remaining credits (if any) will be erased and the phone number deactivated.

Changing device

Should the cell/mobile phone user swap the Greek SIM card into a new or different device or phone, nothing needs to be done as long as the phone number/SIM card stays the same. Registration is unique to the SIM card and phone number, not the device being used.

Lost your Greek SIM card?

Call your provider immediately to report it, and they will verify your identity with the information on file.

If the registered SIM card malfunctions or is lost, and you would like to keep the same phone number, the service provider will transfer your identity to the replacement SIM card. Cost of a new SIM card varies amongst providers.

Transferring to another network

As of 2004, users have the right to change networks but keep the same number. By law, it should only take 10 days for the transfer to complete, but an amendment shortened that time to three days starting December 1, 2010.

It is also possible to keep the same number while switching between a prepaid and subscriber plan.

Questions and Comments?

I can answer general questions, so I will leave comments open. However, I recommend that readers contact their cell/mobile phone companies with questions pertaining to registration; I will not hesitate to reiterate this, if readers do not heed my advice.

My personal experience consists of having a contract/tariff/subscription (syndesi) and a prepaid Greek SIM card that was registered in 1998, when it was mandatory. I have never been anonymous.

Contact Info

Cell phone provider websites used to be a nightmare to navigate and only in Greek as recently as 2009, but all have made significant strides and now offer English versions.

All programs under CosmOTE  www.cosmote.gr

All programs under Vodafone  www.vodafone.gr

All programs under Wind Hellas   www.wind.com.gr

Sources

Ξεκινούν την ταυτοποίηση καρτοκινητών Cosmote και Wind” – Eleftherotypia
Διευκρινίσεις επί της διαδικασίας από τη Wind” — Eleftherotypia
Δύο φορές ο πληθυσμός μας σε συνδέσεις” – Eleftherotypia
Έλα στη Vodafone μέχρι 30/07/2010 και ταυτοποίησε το καρτοκινητό σου εύκολα, γρήγορα και αξιόπιστα” – Vodafone
Πρωταθλητές ακρίβειας στους λογαριασμούς κινητών τηλεφώνων” – Ta Nea
Ταχύτερα η μεταφορά αριθμού από ένα δίκτυο σε άλλο” — Eleftherotypia
Κινητά: Το 95% έχει πλέον «ταυτότητα»” — Eleftherotypia
Φραγή για όσους δεν έκαναν ταυτοποίηση” — Eleftherotypia
Φραγή σε 300.000 – 400.000 καρτοκινητά τηλέφωνα” — Kathimerini
Being smart about smartphones” — MSNBC
Κινητό τηλέφωνο διαθέτει το 97% των Ελλήνων” — Imerisia
– Conversations with the three main companies listed above
– First-hand experience, myself and three others, plus readers’ comments
– “Don’t forget to register” — EllasDevil

In the News

Published after enet.gr and my article:

Ξεκινά σήμερα η δήλωση κατόχων καρτοκινητού” – Ta Nea
No anonymity with prepaid cell phones” – eKathimerini
Πως θα βγάλετε ταυτότητα στο καρτοκινητό σας” – Eleftherotypia
4,5 εκατ. καρτοκινητά δεν έχουν ταυτοποιηθεί” — Ta Nea
Now your phone gets its own identity” — Vodafone Greece
Δήλωσε το Καρτοκινητό σου” — What’s Up? Greece
“Wind Hellas registration procedure/FAQ” (article removed) — Wind Hellas
Connection pack and instructions” — Wind Hellas
Cosmokarta Activation” — Cosmote

Related posts

Conversations with my Greek cell phone provider
Prepaid cell phone cards in Greece to lose anonymity
How to beat the high cost of calling abroad” — NY Times
3G no likey my PB
OTE: On the Exodus

The Author

Kat is a well-traveled American journalist and author. To learn more, see “About Me.”

  • Livingingreece.gr was created in 2007 to present meticulously researched original articles that fill a gap left by traditional media, government portals and commercial websites/forums run by people without credentials.
  • @LivinginGreece is a Twitter feed curated from recognized Greek and international news agencies to provide breaking news about Greece, plus real-time updates and insider tips mined from 15 years experience.

Please note my copyright policy and be aware that violations will be pursued.

http://bit.ly/GRprepaidcell

http://www.ekathimerini.com/4dcgi/_w_articles_wsite2_1_11/01/2013_478092

54 Comments »

  Peter wrote @ November 8th, 2009 at 15:38

Good info, Kat. I have a Cosmote cell and I will have to register it…don’t want a Paliokostas-type getting hold of it. ;)

  dwain wrote @ November 8th, 2009 at 16:52

Oh, great, another hoop to jump through. I’ve never made as many copies of my passport as I have in the last 5 months! Perhaps this will be a good chance to sign up for a plan or switch from Wind to Vodafone. Any personal preference, Kat?

Kat Reply:

Hi Dwain! Vodafone is now asking for similar details, but yes it may be a good time to make a switch since paperwork will be involved whether you stay or go.

I’ve never had Cosmote, so I cannot give an informed opinion; but a few of my friends signed up with them because they already had OTE and found it convenient to get all of their billing together. I like Vodafone’s cell phone coverage and technical department, but their 3G coverage and customer service are etsy k’ etsy. Wind (formerly Telestet/TIM) was the first prepaid I purchased 11 years ago, and I keep it because it’s easy and everyone knows the number. Never had a problem with them. The company is in financial trouble, but a buyer will probably see them through.

Have a look at the offerings and see what suits you. Vodafone and Cosmote have “unlimited” (not really unlimited), and Wind has XL. Many people I know (including myself) don’t have huge personal tariff plans/subscriptions/contracts because we’re provided with a cell phone from work and/or have truly unlimited plans at home.

  truestarr wrote @ November 13th, 2009 at 13:59

You are the most amazing fountain of information! Thank you for passing this along, I am sure that most of the expats I know on Corfu are unaware of this! I will pass it along as best I can.

/Jessica

  Gowmukhi wrote @ November 15th, 2009 at 21:21

Interesting info. You are helping a lot of people living in Greece single-handedly. Keep up the good work.

  Kris wrote @ November 16th, 2009 at 14:57

hey, I originally bought a kinito back in 2005 from TIM and just recently purchased a new one from WIND. On Sunday the automated message informed me that not only was i out of money, but my account was blocked until I registered. So I went to the WIND store on Patriarch Joacheim in Kolonaki and the woman at the counter cheerfully (insert sarcasm) informed me that I couldn’t register unless i had a greek tax ID number. Needless to say I don’t have one, so i am frustrating kinito free at the moment. I may try a different clerk at the store again.

  FMS wrote @ November 22nd, 2009 at 17:56

Of course, this is all part of the Greek strategy to promote tourism and commerce in Greece. Obviously, regular visitors to Greece with Greek kinitos will really appreciate being denied the right to use their phones.

We should also commend the outright brilliance of both ND and Pasok governments in outwitting criminals with this clever law of registering mobile phones. We can all sleep safely in our beds at night, now.

LOL

  Yioryia wrote @ November 24th, 2009 at 08:02

You are truly a wealth of information!! Thank you! I have been a lurker of your site for quite some time now…i’m a Greek-American living in the states.

I have used your site to do the prep work to get my dual citizenship and you have helped with that as well, thanks so much.

Now, on to the kinito issue…we travel to Greece (have a house in Patmos) once a year and stay a month or two, I have a SIM through Cosmote. I was recently there (in September), and will go back in June of next year. What you are saying is I will need to get a new SIM so I can register it when I get there??? OR will I be able to register at Cosmote once I get there in June. I noticed you mentioned calling the Greek Consulate for my area, are they going to charge me an arm and leg to register my 5Euro number? I only have an American passport as of now, my dad (who also has a Greek SIM ) has a Greek autotita….and I actually have an AFM as well. I know I have asked plenty of questions, and hope you will take a moment to help me out if possible! Thanks so much…I appreciate having you on the net!!!!

Kat Reply:

You are an “existing user,” so you have until July 30, 2010 to register your SIM card at Cosmote (see 4th paragraph) with your passport, AFM and address as the article says. Thank you for lurking.

  EllasDevil wrote @ November 24th, 2009 at 20:43
  Val wrote @ December 7th, 2009 at 23:39

Thanks for your up to date info. When we found out about this law earlier this year I toddled off to the Cosmote shop and was met with blank stares when I asked about it. Silly me trying to beat the slowest moving legislation in Europe. Now I have till next year! I’ll join the end of year rush I think…

  FMS wrote @ December 10th, 2009 at 22:06

Val: it’s not the legislation that is slow-moving: they create stupid laws very rapidly! I’ll let you guess what is really slow moving (not cars either)…:-)

  Dave wrote @ December 17th, 2009 at 11:15

There is nothing newly draconian about the process, this has been happening for years in other European countries. I remember when I travelled Europe in a motorhome I purchased Pas As You Go sims for my wife and myself in each country. In particular I remember wasting a whole afternoon in Germany complying with the paperwork requirements.

  Kat wrote @ December 17th, 2009 at 12:57

Before comments escalate to a level that violates my policy, let me say a few things.

More than a decade ago, Greece required that all prepay/pay-as-you-go subscribers identify themselves. This was the norm, and it had nothing to do with security, safety or terrorism. This is why I don’t need to submit my identity again; they already know who I am. Then it was changed to letting users be anonymous.

There’s nothing stupid or wrong with going back to the way it used to be since a lot of countries demand this, and Greece used to be one of them. What I and many find ridiculous is bills/laws in Greece get signed and announced with virtually no notice to the parties concerned, PLUS no clear parameters upon which these parties can build policies and processes to relay to the public, PLUS somewhat unreasonable deadlines.

As an example of what I’m saying, the government announced in May that an AMKA was mandatory, had no website or printed literature on what it was, to whom it applied and how to get one. Thus, staff were unprepared to assist 9 million people, and 9 million people could care less about complying within 90 days in summer.

In other cases, Greece refuses to implement directives with crystal clear parameters and processes for five years or more. For example, long-term EU-wide permits for non-EU citizens who earned it, opening closed professions, recognizing university degrees, breaking monopolies, shutting down coal-burning plants and illegal landfills for which it is being fined millions of euros. Oh, I could go on and on… Are we really going to whine and bicker about phone identity?

Sometimes people are incompetent and lazy; some don’t read the news and haven’t a clue what’s going on in their own country. But sometimes the most competent, energetic people cannot do their jobs within a system full of loopholes and people constantly trying to cheat it.

  craig wrote @ January 2nd, 2010 at 14:23

hi just a quick question,on recharging via scratch card, of 10e the 12% tax is taken off, but on the website(http://www.vodafone.gr/portal/client/cms/viewCmsPage.action?pageId=2645) it says “All airtime topups include VAT and mobile telephony tax.”(last paragragh, but everytime i recharge 1.20e is taken off, i have tried to contact voda but they will not help me on this subject , can you spread shed some light on this?
regards craig

Kat Reply:

If you purchase a 10-euro top-up scratch card, the following taxes apply:

a) A 23% value-added tax (VAT), which is a consumption tax assessed to all applicable goods and services. This is included in your 10 euros of talk time. If it wasn’t included, you would technically be asked to pay an additional 2.30.
b) Mobile telephony tax, which is a tax assessed to the privilege of using your mobile provider service (not the air time itself).
c) A 12% tax assessed as of September 15, 2009, which is best described as a state tax that isn’t included in the price of your top-up card and goes to the government treasury.

Taxes on cell phones and mobile broadband services in Greece are some of the highest in the world, with monthly subscribers paying up to 51% tax because taxes are added on top of other taxes. I hope that answers your question satisfactorily, since Vodafone couldn’t help you.

  scalp wrote @ January 11th, 2010 at 22:15

I’m told by a young man in Germanos, Kalamata, that I can use a pre-paid ciao sim card to SMS the UK. The information on the ciao/cosmote website suggests it can be used only for Italy, Albania and USA. It’s certainly a much cheaper option than a cosmote pay-as-you-go card so I really would like to know if its use is wider than the publicity suggests.

Kat Reply:

I don’t read the Ciao! literature the same way you do. It claims to have the lowest call rates to those countries; it does not say the card is only good for those countries. Therefore, I see no problem with using it to sms the UK.

  xtos wrote @ January 15th, 2010 at 23:40

Does anyone have the Cosmote Direct Landline Contact Number that I can call them from Canada.

Example: 1313, but call from Canada

Someone gave me 697-100-1313, it works but charges me like Calling Moble Phone @ $0.12 cad/min…..I do not want to pay them for being on hold until they come on the line and continue paying while they are helping me, it will add up. I have 1000 min per month to call Greece Landlines and would like to use them since I pay for them.

I am also mad because when I was in Greece this past Summer (Summer 2009), I went in to Register it at a Cosmote Shop and Germanos and they told me I can’t and don’t need to yet. I told them I live in Canada and may not be back in Greece by the Deadline……they did not care and blamed it on the Government saying that the Law may not even be enforced. I gave my number to many Agencies and other people that I need to keep in touch with and this is going to cause a lot of problems. I have my Greek Mobile Forwarded to my Canadian Number so that someone in Greece would not be charged long distance to contact me and when I see that they called I call them back from my Canadian Phone.

Great going Greek Government!!!

So I guess, I am now considered as a drug dealer, an immigrant smuggler and a blackmailer. Well, if I was in that business, business would be so good I would not need to live in Canada……I would be living the good life in Greece. How the hell am I going to register my phone if I do not go to Greece for a while?

Kat Reply:

As I say in the article, you cannot register by phone so calling them would be a waste of time and money. The only way you can register is in person or by assigning someone as your representative via dilosi, which is also something I say in the article.

If you have a friend or relative in Greece, you can send your SIM card to them to register in their name, then change it to your name when you come here yourself. Also remember that your phone number and talk credits expire one year from the date of last recharge.

It’s actually not the Greek government’s fault. They already signed cell phone registration into law before you were here and had no problem going forward, but the unions and cell phone companies resisted implementation. So if you’d like to blame someone, aim it at the latter. Faulting people is pointless though because that’s how Greece is.

P.S. The last time you made a comment, you said you weren’t worried because the Cosmote guy gave you his contact details and said he’d register for you. What happened to that?

  Sheena wrote @ January 22nd, 2010 at 17:37

Hi, We have been sailing in Greek waters for the past 18months (until July 2009 when we had to return to UK due to a family death) Prior to July 09 we had a vodafone 3g/gprs dongle(modem) which we use to get access to the internet to get weather forecast etc. We originaly had a 12mths contact. We will be returning to Greece by the end of Jan 2010. We wish to either re-register our existing dongle or get another. Can you advise :
How do we get a Greek Tax number.
Do we need a permant Address.

Kat Reply:

This article describes registration as it applies to people with anonymous prepaid or pay-as-you-go plans. When you have a contract, you are already registered and not anonymous.

Plus, even if this article did apply to you, Vodafone only requires that customers present one document from the list. It says nothing about an AFM (Greek tax number) or permanent address.

  gowmukhi wrote @ May 16th, 2010 at 11:17

Where did you find the info that says non-EU customers without resident permit wont be able to register with Wind? I am a non-EU person without resident permit, and the Wind guys did register my SIM and I am using it since then.

I am asking so because I want be sure and dont want to lose my number on the deadline date.

Kat Reply:

If they registered you, you won’t lose your number. Also be thankful — others I know were asked for a residence permit or bebaiosi (blue paper with photo, showing they applied for a residence permit).

You can look in “Sources” and see where my research came from; my information is always transparent. As I say in my “Warning and Disclaimer,” this is Greece and results may vary.

  Heidi wrote @ May 19th, 2010 at 11:49

I went to register my Vodafone (finally) this weekend at a Vodafone store in Petralona. I was told that they only register them on Mondays through Fridays, 9:00-2:00 and 5:00-8:00. Maybe only at that store or maybe at all Vodafone stores, who knows. Thought this may be of use to someone else who, like me, works M-F and was hoping to get it taken care of on the weekend.

[...] how to register with your network and the steps required on her website livingingreece.gr – you can click here to be linked to the information. Just remember though, there is no other way of registering except in person at [...]

  Kim wrote @ July 30th, 2010 at 07:04

I have a Cosmote prepaid connection which I use whenever I am in Greece. I have not registered the connection since I am/was not able to be in Greece during the registration period which ends on 31 July 2010. Does it mean I have lost my number permanently or that it is only suspended?

I ask because I will be in Greece in end-August 2010 and will be able to provide the info required. Will I be able to revive my old number or will I have to get a new one?

Kat Reply:

The deadline is today, July 30, not July 31. Credits will be erased and the number blocked, not permanently disconnected. Both answers are found above in the article.

  NJ_momster wrote @ July 31st, 2010 at 16:39

This is very helpful as we are going for 2 weeks to Athens & Cyclades & are all tethered to our mobiles. I would like to buy a prepaid, internet capable GR sim card to use in one of the mobiles that worked in Italy in 2006. I cannot seem to find easily how to find this on the web from WIND website. Can you advise on how to get this quickly before we leave or at the airport on arrival?
Thank you so much.

Kat Reply:

There’s a Germanos store at the Athens airport, where they can help you with a Greek SIM card. Or you can visit any Wind store in or around where you’ll be in Greece. Use the link I give above under “Wind Hellas” in the How to Register section to locate a store nearest you in English.

  Wendy wrote @ August 6th, 2010 at 23:16

I’m in the US and my husband just arrived in Greece to visit family. Would you happen know the domain name for Whats Up for the purpose of sending a TEXT via the computer to a Whats Up cell phone user? I am (at work) currently unable to dial overseas but do have access to the computer. This information can also be used for flight alerts and such. Thank you.

Kat Reply:

I did a Google search and found their website: http://www.whatsup.gr/ It’s in Greek with no English version, so you’ll need an online translator if you can’t read it.

I did a quick scan of the Greek version and didn’t see sending sms to a phone from the Internet as part of their services. Whatever free updates they offer (flight updates, entertainment, etc.) need to be activated via his handset.

It’s midnight, and I’ve never had ‘What’s Up’ (part of CosmOTE) so I’m unfamiliar with their services and it’s too late for me to ask people who are.

  Wendy wrote @ August 7th, 2010 at 18:52

Thank you for information. I was eventally able to get to a phone that I could call on.

I looked at different send-a free-text websites and didn’t find Cosmote listed on any so maybe it isn’t possible with them. In the US when you sign up for a flight alert, the domain is listed by the phone carrier so you can figure out the information you need to send a short text to any phone carrier from the computer. (we have verizon and its the phonenumber@vtext.com) I will table this until next year.

I was in Central Greece myself until August 2nd and really appreciate the information you provide. I only understand 1/4 of what I hear and was uncomfortable when we weren’t able to buy gas. I came to your website and read everything I could and felt like I had a grasp of things and that it would end before we needed to fill up for the trip to the airport. Thank you.

Kat Reply:

Companies provide Web-to-SMS service according to a program or package; it’s not necessarily free or available to individuals, and I’ll tell you why. In the USA, a subscriber/user often pays to receive sms or text messages and phone calls against one’s minutes or credits, so someone is paying or making money. That’s not the case in Greece, where it’s free to receive calls and sms.

All services are not available in all countries. I’m not saying you expected it; I just want to state this in case someone else comes looking for a service and can’t find it.

I’m glad this website and the news feed could help you. Many times, foreign press are restricted by what they can write and the practical info people need isn’t relayed. I do my best to fill that gap. Thank you!

  Dennis wrote @ August 10th, 2010 at 21:44

I bought a WhatsUp sim card in Athens last Friday as its cheaper to do so than international roaming. I come from Cape Town, South Africa, and am an English speaker. All the sms that come from COSMOTE are in Greek – is there anyway one can ask them to send these in English? The mere fact that the name of the package is in English (WhatsUp) led me to believe it would be somewhat English friendly.

Thanks

dennis

Follow-up comment: Concerning your question we would like to inform you that in case you wish to have the 1314 voice instructions changed to English, you may contact the COSMOKARTA Clients Service (available 24 hours a day) at the number 1313 from your mobile phone (or dial 6971001313 from any fixed phone and +306971001313 from abroad).

  Sifi wrote @ August 15th, 2010 at 11:54

Hi, Can anyone recommend the best prepaid card for making calls and sending text messages to Australia from Greece? Thanks.

Kat Reply:

Australia is a country I don’t call on my prepaid cell, so I am unable to help. However, you are free to use the links above to look at what each program has to offer, or visit a shop like Germanos where they sell a lot of different SIM cards and ask for a recommendation.

  Mary K. wrote @ June 21st, 2011 at 04:01

Thank you so much for all your work & information! We are traveling to Italy then Greece this summer (2 weeks from now) and want to get a cheap phone with SIM for Italy then Greece. Looks like Vodafone has plenty of stores in both countries. So if we buy one in Venice then take the ferry to Igoumenitsa, we can just stop into their shop there & get a new SIM card. Am I understanding this correctly?

Kat Reply:

Yes, you can swap in any SIM card you like as long as:

a) Your cell phone is compatible with GSM frequency 900 or 1800, usually a tri-band that is compatible with the USA/Europe; and
b) it’s unlocked. Some providers lock them to only use with their network, but you can ask them to unlock it if you are a subscriber; or you can buy a used one that’s unlocked.

Before I came to live permanently in the EU, I bought an inexpensive tri-band cell in the USA and pre-loaded it with all the phone numbers I needed in the ‘phone memory,’ which is accessible no matter what SIM card is inside. All best.

  patti wrote @ July 23rd, 2011 at 20:26

Thank you for your information. My daughter is studying abroad and is bringing with her a phone to BBM us back in the states and her other friends who will be in Eur with those capabilities. She also needs a phone upon arrival with a greek number to use talking to other students in greece and so we can call her.

I am thinking her best option is to purchase a prepaid phone at Germanos in the airport. Do you know about how much these cost and how quick of a process it takes as she is being met by her travel abroad program. I could get her a phone before she leaves for greece through piccell, referred by her travel abroad program but I have read numerous horror stories of unusual/unexpected charges being charged to credit card. Any input you may have would be greatly appreciated. Thank you.

  Jay wrote @ April 24th, 2012 at 09:10

Thanks for the comprehensive info package. It leaves one question, though: is mobile data service normally supported by the prepaids, i.e. web surfing and email?

Kat Reply:

Some companies offer prepaids with mobile included; some have it as a separate bundle you can add — I heard there’s one for 1 euro/day, which is perfect for travelers or those on a budget. As I say above, there’s no way I can do a comparison or list all offerings by all companies because they change monthly, even daily. You can use the links provided at the end of the article and take a look.

People with a smartphone use Android and log into a local Wi-Fi for free.

  Vicky wrote @ May 7th, 2012 at 13:56

Hi, probably a stupid question but whats AFM and where do I find it to register my sim with Cosmote online. Thanks :)

Kat Reply:

My article mentions nothing about an AFM or the ability to register online. I explain what an AFM is in my answer to Sheena on January 22, 2010 18:05.

  George wrote @ September 17th, 2012 at 10:47

Hello. I read that if I dont re charge my phone one year from last re charge it will be disconected. I have about 60 euros pre paid still on it from last visit to Greece which was 11 months ago. Do i need to re charge it or do I just need to make a call with it to show im using it? Please help,thank you.

Kat Reply:

You didn’t provide enough information for me to help you. All companies have different policies on keeping a prepaid number active, but in general it’s a year (give or take) from last top-up or recharge. After that, any credit is erased and the number returned to the pool. Simply using it isn’t enough.

Please use the links at the end of the article to read info on their website or get in contact with the relevant company. Thank you for your question.

  Marti wrote @ March 10th, 2013 at 17:10

We will be traveling in Greece for two weeks this April/May, 2013. What do you suggest we do to have phone access? We just need it to call within Greece for reservations, emergencies, not to call out of the country or to receive calls from the US.

Kat Reply:

For local phone access only and receiving calls from abroad with no Wi-Fi/Android access, I recommend a regular cell/mobile phone connection pack with SIM card. You can buy one at a kiosk or Wind/Vodafone/Cosmote store, which can be found nearly everywhere.

One warning. If you have a smartphone, you’ll need to disable the ‘data enabled’ and ‘data roaming’ options in your Wireless/Mobile Network settings. Some companies automatically charge a daily fee if it detects you on their network even if you don’t use it.

Have a great trip.

  Philip wrote @ June 28th, 2013 at 20:22

We will be traveling this July/August 2013 in Greece: Athens, Crete, Santorini/Thira, Peloponnese. A few questions:
Which provider has the best overall coverage?

I’d like to make/receive calls and also access the internet for email / skype / google talk / voip services.

Do any of the providers to your knowledge restrict these voip services?

Thanks!

Kat Reply:

They all claim to have the best coverage, and everyone has a different opinion on whether it’s true.

No restrictions on email, Skype, gtalk, whatsapp, Viber or other services.

However, I strongly advise getting to know your phone and which apps enable themselves, what your provider charges for which services, and/or how to manually shut off data roaming and data enabling or you will be assessed relevant surcharges.

  Moe wrote @ October 7th, 2013 at 10:28

Hello guys,

I have a very simple, could be silly, question. I have a cosmote sim card and been using it for the past 5 days. I still have no idea how to check my balance!! I want to know how much MB lef! Also, i live in Piania now and cosmote coverage gives me Edge rather than 3 or 4G like 70% of the time. Shall i consider switching??
Thank you.
Moe

Kat Reply:

You didn’t provide enough information for me to help you. I recommend checking the Support/FAQ page of Cosmote in English.

  susanne wrote @ March 6th, 2014 at 22:47

May I ask you a computer question please ?! I am off to Greece in July..one of the islands..I am taking my laptop…I believe that I need to purchase a dongle so that I can access my emails,etc. via wi fi.. Do you know of anywhere at Athens airport that I can purchase the dongle please? Many thanks,

Kat Reply:

If your laptop has built-in network capability (the majority do) or a global network card, that’s all you need to connect to Wi-Fi. I’ve never needed a dongle in my travels anywhere, nor have my work colleagues or friends.

Other concerns are whether your laptop can handle up to 220V. Again, most do, so a voltage converter isn’t necessary and all you need is a two-pin plug adapter for Europe.

I always encourage people to get what they need in advance of their trip, simply because misunderstandings can arise, plus not everything is available in Greece and the price is usually far higher than you’d pay at home.

I hope that was helpful, and thank you for your questions.

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